KYC & Account Verification at Trueluck Casino

KYC (Know Your Customer) confirms your identity to keep payments secure and compliant; completing it early prevents withdrawal delays and simplifies future payouts.

What Is KYC and Why It Matters

KYC is a legal requirement that helps protect your funds, reduce fraud, and ensure safe play; Trueluck applies a clear KYC policy aligned with AML/CTF standards.

What You’ll Need (Required Documents)

1) Proof of Identity

A valid passport, national ID, or driver’s license showing full name, photo, and expiry date.

2) Proof of Address

A recent (≤3 months) utility bill, bank statement, or government letter showing your name and address.

3) Payment Method Proof (match your deposit route)

• Bank transfer (Rabobank/N26): statement or online banking screenshot with your name and IBAN.
• Cards / e-wallets: masked card image or account screenshot per Cashier guidance.
• Cryptocurrencies: wallet ownership proof or transaction hash if requested.

Tip: Ensure the account name on documents exactly matches your Trueluck profile and payment accounts

How to Complete KYC (Step-by-Step)

1. Log in and open Account → Verification/KYC.
2. Upload clear, uncropped photos of each required document (all edges visible).
3. Submit and watch for prompts (additional pages, selfie/‘liveness’ check, etc.).
4. Check status in your account or email; respond promptly to any follow-ups.

Mobile: You can complete everything on the mobile website—the flow is optimized for iOS and Android.

Timelines & Status Updates

Most KYC reviews finish within 24–48 hours after correct upload; complex cases may take longer if extra checks are required.

Common Rejection Reasons & Fast Fixes

• Blurred/partial images: retake with good lighting; avoid glare and cropping.
• Expired/unsupported document: provide a valid, accepted alternative.
• Name/address mismatch: update your profile or include proof of name change.
• Unverifiable payment source: send a bank/e-wallet statement that links you to the method (or IBAN for bank transfer).

Privacy & Data Security

Documents are transmitted over encrypted channels and handled under strict privacy practices; see the site’s Privacy Policy for details on storage and retention.

When KYC Is Required

• Before first withdrawal or large payouts.
• Sometimes before raising deposit/withdrawal limits or when changing payment methods.
• If risk checks are triggered (e.g., unusual activity or cross-border payments).

Support & Escalation

If your KYC is pending beyond normal times, contact support via live chat or email with: your account email, submission date, and any reference/transaction IDs.

FAQ